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Case study · Healthcare software

Healthcare Cloud empowered DOCMATE EMR to transform operations and improve customer outcomes.

How a UAE practice-management software provider moved its EMR platform onto fully managed, compliance-ready Healthcare Cloud infrastructure — and stopped spending its engineering time on hardware refreshes.

United Arab EmiratesEMR · practice managementHealthcare CloudIndependent software vendor
Fully managed
Infrastructure operated for them, not by them
Compliance-ready
Patient data held to healthcare standards
Dynamically scalable
Capacity follows customer growth
One vendor
Integrations and support in one place
At a glance
Customer
DOCMATE · healthcare software provider
Sector
Healthcare · EMR and practice management
Served
Hospitals, clinics and individual providers
Platform
Healthcare Cloud, fully managed
Regions
Abu Dhabi · Dubai · Saudi Arabia · Bahrain
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Customer overview

DOCMATE is a UAE-based healthcare software company that provides practice management solutions to hospitals, clinics and individual healthcare providers. Its software covers appointment scheduling, patient management, electronic health records, billing, invoicing and inventory management.

The platform is highly customisable, and the company backs it with its own customer support and training — built to streamline healthcare operations and improve clinical workflows for providers.

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The challenge

Delivering digital healthcare solutions meant carrying the infrastructure underneath them. Three things were holding the business back:

Constant hardware and software refreshes
Frequent upgrades were needed just to stay compliant with industry standards, consuming resources that should have gone into product.
Multiple vendors and integrations
Coordinating several suppliers and the integrations between them added complexity and slowed expansion.
Regulatory compliance to maintain continuously
Security measures had to be monitored and updated without pause — a standing cost on a small team.

The solution

Healthcare Cloud gave the digital health specialist a dynamically scalable, fully managed and state-of-the-art platform to host its application — up to date, secure and compliant, so sensitive patient data could sit safely on public cloud.

Healthcare Cloud · hosting for the EMR platform
A compliant environment for patient data, with the controls already in place.
Managed operations · patched and monitored
Upgrades, patching and security updates handled, so the product team stopped owning them.
Application modernisation · AI and ML ready
Modernising the application for cloud opened the door to emerging technologies inside the product.
Business continuity · automated backup
Loss prevention and automated backup as part of the platform, not a separate project.

Together it gave the provider one route to expand operations seamlessly and cost-effectively — on infrastructure it no longer had to buy, refresh or babysit.

The result

With Healthcare Cloud supporting its applications, DOCMATE was able to:

Improve end-to-end operational efficiencies
Gain greater agility and flexibility
Enhance business continuity and application availability
Slash IT maintenance and operational costs
Expand the business sustainably
Comply with changing industry standards and regulations
Improve collaboration
Accelerate innovation and gain a competitive edge

Testimonial

“Exceptional after-sales support ensured we optimised our transition to the cloud each step of the way. With the Healthcare Cloud’s flexible pricing and comprehensive features to bank on to ensure business as usual, we have been able to focus on accelerating innovation, dedicatedly serving our customers, and gaining end-to-end insights into our operations. It’s safe to say that we have found our preferred cloud partner.”
Redish Dinachandran Nair · Director Sales, ME & Africa · goBlue Technologies
Why the platform fit

Data centres in Abu Dhabi, Dubai, Saudi Arabia and Bahrain, a partner ecosystem of regional and global innovators, and a single-window platform for independent software vendors — scale without managing complex and expensive IT infrastructure. See data residencyand theTrust Centre.

Ready to streamline your healthcare business efficiencies?

Talk to us about what Healthcare Cloud can carry for your platform — hosting, compliance, continuity and the operations behind them.

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