Productive people. Secure anywhere.
End users get secure, reliable, high-performing digital workspaces on any device, from anywhere — managed, measured and supported by our engineers.
End-user experience measuredPriced per VM bundleHelpdesk included
Capabilities
What managed workspace operations gives your people
End-user experience monitoring
Login times, session latency and application responsiveness measured from the user's seat, not the server's.
Problems seen as users see them
Device & endpoint management
Desktops, laptops and virtual sessions enrolled, configured and kept to a known standard.
One standard build
Identity & access managementJoiners, movers and leavers handled properly, with access following identity rather than habit.Access that reflects reality
Helpdesk & ticket managementA staffed desk for the people who actually raise the tickets, with agreed response times.Users get answers
Application & patch managementSoftware packaged, deployed and patched centrally across the fleet.No more per-desk updates
Collaboration supportMail, meetings and collaboration tooling supported as part of the workspace, not a separate queue.One place to ask
Security & data protectionEndpoint compliance monitoring with DLP from Professional — the data stays where policy says.Protection users don't notice
Analytics & recommendationsExperience analytics with proactive recommendations on the higher levels.Improvement, not just uptime
Compare service levels
Every capability, level by level
See how each level is designed to keep the workspace productive, secure and user-focused.
Level 02Most chosen
StandardEnhanced management and experience
Adds patch management, identity and access management, security and compliance monitoring and quarterly service reviews.
Best forGrowing organisationsHybrid workforcesCompliance-aware teams
Support Coverage8×5SLAStandard
13 of 17 capabilities
New at this level
✓Patch Management✓Identity & Access Management✓Security & Compliance Monitoring✓Quarterly Service Review
Upgraded here
↑Analytics & ReportingBasic → Standard
Carried over from lower levels
✓End-User Experience Monitoring✓Device & Endpoint Management✓Application & Software Management✓Collaboration & Productivity Support✓Helpdesk & Ticket Management✓User Provisioning & Deprovisioning
Not included — unlocks higher up
+Advanced Automation & ScriptingProfessional+Data Protection & DLPProfessional+Dedicated Technical Account ManagerProfessional+Proactive RecommendationsProfessional
Plan options at this level
Move between levels or resize the plan at a re-baseline you approve — upgrades apply from the next cycle.
Pricing is available after login — configure a level and bundle in the portal.Scope your estate →
How it is priced
By VM bundle, or per workforce
Both are flat monthly fees. Neither depends on where your people sit.
VM Bundles3 to 50 VMsA level and a bundle covering the virtual desktops and workspace infrastructure you nominate.Adjust the bundle as headcount moves
Different levels for different teams
Add-ons for M365, DaaS and training
Best for:Defined teams
Explore VM Bundles plansOR
Whole WorkforceEvery userOne workspace standard across every user and device, with the service desk drawn at organisation level.One desk for the whole business
Consistent build and policy everywhere
Experience reporting per department
Best for:Organisation-wide rollouts
Explore Whole Workforce plansWho decides, who runs it
What each group gets from Workspace Operations
Four groups shape a cloud decision. Pick the one you belong to — the platform reads differently from each seat.
“People stopped losing hours to IT”
Experience is measured and managed, so workplace technology stops being a recurring complaint in every town hall.
GovernedSovereignPredictable
FAQs
What does Workspace Operations include?
Experience monitoring, device and application management, identity, helpdesk and security monitoring — depth depends on the level.
Can we upgrade or downgrade later?
Yes, in both directions — move between levels or change the number of covered users at a re-baseline you approve, applied from the next billing cycle.
Which operating systems are supported?
Windows and macOS endpoints, plus Windows virtual desktops and published applications.
How are patches and updates managed?
Centrally, on an agreed cadence with maintenance windows and rollback, from the Standard level upward.
Do you support remote and hybrid users?
Yes — the same standard applies wherever people work, on managed devices or virtual desktops.
How is end-user experience measured?
Login time, session latency and application responsiveness are tracked per user group and reported monthly.
Backed by the Managed Services SLA
Every domain runs on the same response matrix — P1 answered in 15 minutes, around the clock.
Noura — AI Cloud Experience Guide
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Choose the way that fits you best — Noura makes every step simple.
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Explore CloudSouq experiences built on these services — see Workspace Operations working inside real solutions before you commit to anything.
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Noura is your guide at every step—from first question to final success.Intelligent
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Simplicity