Platform/Managed Services/Security Operations

Protect what matters. Proactively.

24×7 monitoring, threat detection, vulnerability management and incident response — so the estate stays secure, compliant and resilient without a security team of your own.

SOC-monitoredPriced per VM bundle8×5 to 24×7 coverage
Capabilities

What a security operation adds to your estate

24×7 SOC monitoring
Analysts watching detections around the clock, not a dashboard nobody opens on a Sunday.
Someone is always awake
Threat detection & alerting
Behavioural and signature detections tuned to your estate, with alerts that carry context.
Signal instead of noise
Vulnerability managementContinuous scanning, risk ranking and a remediation plan your team can actually work through.Fixed in priority order
SIEM & event correlationLogs collected estate-wide and correlated into incidents rather than stored and forgotten.Investigations start with a story
Incident responseTriage, containment and recovery run to an agreed mandate — basic at Essential, advanced from Professional.Contained while it is small
Compliance alignmentControls mapped to PDPL, ISO 27001 and sector rules, with evidence produced as you go.Audit-ready continuously
Executive security reportingPosture, incidents and trend reporting written for the people who fund the programme.A board-readable position
Security account managementShared from Professional, dedicated at Enterprise — someone who knows your risk register.Continuity of judgement
Compare service levels

Every capability, level by level

See how each level is designed to protect your environment at every stage of the journey.

Level 02Most chosen
StandardEnhanced detection and governance
Adds SOC monitoring, SIEM analysis, endpoint monitoring, patch oversight and a quarterly posture review.
Best forProduction workloadsCustomer dataGrowing estates
Support Coverage8×5SLAStandard
13 of 17 capabilities
New at this level
24×7 Security Monitoring (SOC)Patch Management OversightEndpoint Security MonitoringSIEM & Event AnalysisSecurity Posture ReviewQuarterlyExecutive Security ReportingQuarterlySecurity Awareness Recommendations
Upgraded here
Incident Response (Triage)Basic → Standard
Carried over from lower levels
Threat Detection & AlertingVulnerability ManagementLog Management & Correlation
Not included — unlocks higher up
+Digital Forensics SupportProfessional+Malware AnalysisProfessional+Compliance AlignmentProfessional+Dedicated Security Account ManagerProfessional
Plan options at this level
3–10 VM bundleSOC monitoring with SIEM analysisSign in to configure →
15–50 VM bundleAdds quarterly posture and executive reportingSign in to configure →
CustomAny bundle and reporting cadenceScope it with us →
Move between levels or resize the plan at a re-baseline you approve — upgrades apply from the next cycle.
Pricing is available after login — configure a level and bundle in the portal.Scope your estate →
How it is priced

By VM bundle, or estate-wide

Both are flat monthly fees, and neither depends on where the workloads run.

VM Bundles3 to 50 VMs
Pick a level, pick a bundle size — 3, 5, 10, 15, 25 or 50 VMs — and change it as the environment grows.
Upgrade or downgrade the bundle any time
Different levels for different workload groups
Additional VMs available as an add-on
Best for defined workload groups.
Sign in to explore plans
Estate-wideEverything covered
One security standard across every workload, with reporting and governance drawn at the estate level.
No gaps between covered and uncovered assets
One posture report for the whole estate
Re-baselined at thresholds you approve
Best for regulated groups.
Sign in to explore plans
Who decides, who runs it

What each group gets from Security Operations

Four groups shape a cloud decision. Pick the one you belong to — the platform reads differently from each seat.

Security has a team behind it

Detection and response are contracted with named coverage and SLAs, rather than depending on who notices first.

GovernedSovereignPredictable

FAQs

What does Security Operations include?
Monitoring, threat detection, vulnerability management, log correlation and incident response — the depth depends on the level you choose.
Can we upgrade or downgrade later?
Yes, in both directions. Change the service level or the number of covered VMs at a re-baseline you approve; it applies from the next billing cycle with no penalty.
How quickly do you respond to incidents?
To the SLA of your level — Standard on Essential and Standard, Priority on Professional, Premium on Enterprise, with 24×7 coverage from Professional.
How is pricing calculated?
By service level and VM bundle size. Location makes no difference, and pricing is shown in the portal after login.
What is the difference between shared and dedicated management?
Professional gives you a shared security account manager across a pool of clients; Enterprise assigns one to your estate alone.
Do you monitor multi-cloud and hybrid environments?
Yes — workloads in your datacentre or another cloud can be brought under the same standard, subject to access and tooling.
Backed by the Managed Services SLA
Every domain runs on the same response matrix — P1 answered in 15 minutes, around the clock.
SLA & response matrix →
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