Your estate, operated to a standard.
Monitoring, administration, patching and incident response for every asset you run — one operating standard, four service levels, priced by how much you ask us to look after.
Four service levelsPriced per managed asset8×5 to 24×7 coverage
Capabilities
What operations looks like when it is somebody's job
24×7 infrastructure monitoring
Every managed asset watched against thresholds that mean something — alerts land with an engineer, not in a mailbox.
Problems found before users find them
Incident & request management
One queue, agreed response times and an owner on every ticket until it closes.
Nothing falls between teams
OS administrationWindows and Linux administered by engineers who do it all day — accounts, services, filesystems, agents.Servers stay healthy, quietly
Patch & update managementTested patch cycles with maintenance windows you approve and a rollback path for every wave.Patched without surprises
Backup monitoringJob success, retention and restore verification checked — a silent backup failure stops being possible.Recovery you can rely on
Automation & runbooksRepeat work becomes a runbook, then automation — executed the same way every time, logged every time.Consistency instead of memory
Performance & capacity managementTrends tracked per workload so growth is a planned re-baseline instead of a Friday emergency.Capacity decided in advance
Security & compliance checksBaseline configuration, hardening and drift checks run continuously against your standard.Drift caught, not discovered
Reporting you can forwardMonthly operational reports, quarterly reviews and a service improvement plan on the higher levels.Evidence for the board
A named technical account managerFrom Professional upward, someone who knows your estate owns the relationship and the improvement plan.One person accountable
Compare service levels
Every capability, level by level
See how each level is designed to manage and optimise your cloud environment. Coverage applies to every managed asset at that level.
Level 02Most chosen
StandardOperated properly
Adds patching, backup monitoring, security and capacity management, automation and a monthly operational report — the level most production estates need.
Best forProduction applicationsGrowing estatesBusiness-hours operations
Support Coverage8×5SLAStandard
11 of 15 capabilities
New at this level
✓Patch & Update Management✓Performance & Capacity Management✓Backup Monitoring✓Security & Compliance Checks✓Automation & Runbook Execution✓Monthly Operational Report
Carried over from lower levels
✓24×7 Infrastructure Monitoring✓OS Administration (Windows & Linux)✓Incident & Request Management
Not included — unlocks higher up
+Quarterly Service ReviewProfessional+Service Improvement PlanProfessional+Dedicated Technical Account ManagerProfessional+Operational Governance & Best PracticesProfessional
Plan options at this level
Move between levels or resize the plan at a re-baseline you approve — upgrades apply from the next cycle.
Price scales with the number of managed assets — VMs, hosts, databases and appliances.Scope your estate →
How it is priced
By asset, or by estate band
Both are flat monthly fees. The difference is how the count is drawn — and neither depends on where the assets run.
Per Managed AssetYou count them
A price per asset under management — a VM, a host, a database, an appliance — at the service level you choose.
✓Add or remove assets as the estate changes
✓Different levels for different asset groups
✓Straightforward internal chargeback
Best when the asset list is known and stable.
Sign in to explore plansEstate BandsWe count the band
Bands of assets at one service level, so growth inside the band needs no new paperwork.
✓Room to grow without a commercial cycle
✓One figure for the whole operated estate
✓Re-baselined at thresholds you approve
Best for estates that change every month.
Sign in to explore plansWho decides, who runs it
What each group gets from Cloud Operations
Four groups shape a cloud decision. Pick the one you belong to — the platform reads differently from each seat.
“Operations is a service, not a hope”
The estate is run against defined coverage and SLAs, so operational risk stops depending on who happens to be available.
GovernedSovereignPredictable
FAQs
How is this priced?
By the number of managed assets — VMs, hosts, databases and appliances — at the service level you choose, as a flat monthly fee.
Does location affect the price?
No. The service levels are the same wherever the assets run, including in your own datacentre.
Can different systems sit on different levels?
Yes. Production can run at Professional while dev and test sit at Essential, inside one agreement.
What is the difference between Standard and Professional?
Coverage and governance: Professional moves you to 24×7 with a priority SLA, quarterly reviews, an improvement plan and a shared technical account manager.
Do you work on assets outside YallaCloud?
Yes — assets in your own datacentre or another cloud can be managed to the same standard, subject to access and tooling.
Can we change level later?
Yes, in both directions. Upgrades and downgrades are made at a re-baseline you approve and apply from the next billing cycle — most estates start at Standard and move up as the platform becomes business-critical.
Backed by the Managed Services SLA
Every domain runs on the same response matrix — P1 answered in 15 minutes, around the clock.
Noura — AI Cloud Experience Guide
Two ways Noura gets you moving
Choose the way that fits you best — Noura makes every step simple.
Not sure where to start?
Start the conversation
Describe the workload in plain language — Noura works out the tiers, sizes and protection with you.
Plain language input
Smart sizing & protection
No commitment. Just clarity.
Want to see it working?
Experience it in the marketplace
Explore CloudSouq experiences built on these services — see Cloud Operations working inside real solutions before you commit to anything.
Try real solutions
See it work in action
Commit with confidence
Noura is your guide at every step—from first question to final success.Intelligent
GuidanceSecure &
TrustedHuman
Simplicity
GuidanceSecure &
TrustedHuman
Simplicity