Your roadmap.
Our operations.
One accountable team.
Your team keeps control of the architecture and priorities. YallaCloud runs infrastructure, security, data, resilience, workplace and compliance through one service model and one SLA.
Six domains. Not six vendors. One accountable team.
Included in your flat fee · no per-ticket chargesOne operations backbone beneath every domain.
Six domains, one floor — the same runbooks, the same tooling and the same named service manager, so nothing falls between the seams.
Commitments in writing, not intentions.
One SLA covers every managed domain. Severity decides the clock — and the clock is the same whether the incident is in compute, a database or the SOC.
Response targets apply 24/7/365 to services under managed operation. Severity is set at triage and can be raised by you at any time — never lowered without your agreement.
Service credits, automatic
Availability is measured per service, per calendar month. Miss the floor and the credit lands on your next invoice — no claim form.
Credit as a percentage of that service's monthly fee. Full terms in theService Level Agreement.
Escalation ladder
Every P1 climbs this ladder on a timer — it never waits on someone noticing.
Performance against this matrix is reported monthly in theTrust Centrereview pack.
Hand over the pager, keep the control.
A 20-minute conversation about what your team should stop doing manually.