High performance. High availability. Zero worries.
Databases kept secure, optimised and always available — so applications run faster and the business never waits on a query, a backup or a failover.
24×7 database monitoringPriced per VM bundleCertified DBAs on demand
Capabilities
What a database operation adds to your estate
24×7 health monitoring
Availability, replication, locks and thresholds watched continuously, with alerts that reach a DBA.
Problems caught at the engine
Performance tuning & query optimisation
Slow queries found, explained and fixed — with index and schema work where it earns its keep.
Faster applications, same hardware
Backup monitoring & verificationJob success, retention and restore verification checked so a silent failure stops being possible.Recovery that has been proven
High availability & DR managementReplicas, failover groups and recovery topology configured, monitored and rehearsed.Failover that has been tested
Patching & security reviewEngine patching on an agreed cadence with periodic access and privilege review.Current and controlled
Capacity planning & trend analysisGrowth tracked per database so storage and memory are planned rather than discovered.No 2am disk-full alerts
Migration assistanceEngine and platform migrations planned and executed with your application teams, from Professional.Moves without weekend heroics
Named DBA relationshipShared from Professional, dedicated at Enterprise — someone who knows your schema.Advice with context
Compare service levels
Every capability, level by level
See how each level is designed to keep databases secure, performant and always available.
Level 02Most chosen
StandardEnhanced performance management
Adds tuning and query optimisation, index and schema work, automated backup management, HA monitoring and capacity planning.
Best forProduction databasesGrowing datasetsBusiness applications
Support Coverage8×5SLAStandard
13 of 18 capabilities
New at this level
✓Performance Tuning & Query Optimisation✓Index & Schema Optimisation✓Automated Backup Management✓High Availability Setup & Monitoring✓Slow Query Analysis✓Capacity Planning & Trend Analysis
Carried over from lower levels
✓24×7 Database Monitoring (Health & Alerts)✓Backup Monitoring & Verification✓Database Patch Management✓Security & Access Review✓Database Log & Error Management
Not included — unlocks higher up
+Disaster Recovery ManagementProfessional+Database Migration AssistanceProfessional+Quarterly Service ReviewProfessional+Dedicated Technical Account ManagerProfessional+Proactive RecommendationsProfessional
Plan options at this level
Move between levels or resize the plan at a re-baseline you approve — upgrades apply from the next cycle.
Pricing is available after login — configure a level and bundle in the portal.Scope your estate →
How it is priced
By VM bundle, or estate-wide
Both are flat monthly fees, and neither depends on where the databases run.
VM Bundles3 to 50 VMs
A level and a bundle size covering the database instances you nominate.
✓Adjust the bundle as instances change
✓Different levels for production and non-production
✓Add-ons for tuning, ZDLR and masking
Best for a defined instance list.
Sign in to explore plansEstate-wideEvery engine
One database standard across PostgreSQL, MySQL, SQL Server, Oracle and HANA in a single agreement.
✓No engine left unmanaged
✓One reporting line for all databases
✓Licence position tracked alongside
Best for mixed-engine estates.
Sign in to explore plansWho decides, who runs it
What each group gets from Database Operations
Four groups shape a cloud decision. Pick the one you belong to — the platform reads differently from each seat.
“The database has certified owners”
Deep engine expertise is available without carrying a permanent DBA team, and recovery obligations are met and evidenced.
GovernedSovereignPredictable
FAQs
Which databases are supported?
PostgreSQL, MySQL, Microsoft SQL Server, Oracle and SAP HANA, on the platform or in your own datacentre.
Are these levels available for on-premises databases too?
Yes — location makes no difference to scope or price, subject to access and tooling.
How are backups and restores handled?
Backup jobs are monitored and verified at every level; automated backup management and DR orchestration come in from Standard and Professional.
What is the difference between Standard and Professional?
Professional adds 24×7 coverage, disaster recovery management, migration assistance, quarterly reviews and a shared account manager.
Can we upgrade or downgrade later?
Yes, in both directions — production can move up while non-production moves down, at a re-baseline you approve.
Do you assist with database migrations?
Yes, from Professional upward — planned and executed with your application teams.
Backed by the Managed Services SLA
Every domain runs on the same response matrix — P1 answered in 15 minutes, around the clock.
Noura — AI Cloud Experience Guide
Two ways Noura gets you moving
Choose the way that fits you best — Noura makes every step simple.
Not sure where to start?
Start the conversation
Describe the workload in plain language — Noura works out the tiers, sizes and protection with you.
Plain language input
Smart sizing & protection
No commitment. Just clarity.
Want to see it working?
Experience it in the marketplace
Explore CloudSouq experiences built on these services — see Database Operations working inside real solutions before you commit to anything.
Try real solutions
See it work in action
Commit with confidence
Noura is your guide at every step—from first question to final success.Intelligent
GuidanceSecure &
TrustedHuman
Simplicity
GuidanceSecure &
TrustedHuman
Simplicity