The commitments behind the service
Every document below applies to YallaCloud services delivered by CloudHost. Signed copies and customer-specific annexes are available from your account team.
Privacy Policy
Updated 12 June 2026How YallaCloud, operating as a brand of CloudHost, collects, uses and protects personal data across our websites, portal and managed services.
Terms of Use
Updated 12 June 2026The terms governing use of yallacloud.com, the customer portal and CloudSouq, including account responsibilities and intellectual property.
Service Level Agreement
Updated 01 May 2026Availability commitments, response and resolution targets, and the service credits that apply when we miss them.
Acceptable Use Policy
Updated 01 May 2026What may and may not be run on YallaCloud infrastructure, and how we handle abuse reports and suspension.
Cookie Policy
Updated 12 June 2026The cookies and similar technologies used on our marketing site and portal, and how to control them.
Data Processing Addendum
Updated 01 May 2026Our commitments as a processor: sub-processors, transfer mechanisms, security measures and breach notification.