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Case study · Healthcare technology

Healthcare Cloud helped Simplex Himes simplify EMR data and application management.

How a UAE healthcare technology provider with 38 years of history moved its EMR, billing and revenue-cycle platform onto an auditable, dynamically scalable cloud — and stopped paying to keep on-premise infrastructure current.

United Arab EmiratesEMR · billing · revenue cycleHealthcare CloudIndependent software vendor
38+ years
Serving the healthcare industry
400+ clients
Hospitals, clinics and pharmacies
Auditable
End-to-end, regionally compliant
Always scaling
Capacity follows the user base
At a glance
Customer
Simplex Himes · healthcare technology provider
Sector
Healthcare · EHR, billing and revenue cycle
Served
400+ hospitals, clinics and pharmacies
Platform
Healthcare Cloud, fully managed
Regions
Abu Dhabi · Dubai · Saudi Arabia · Bahrain
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Customer overview

Simplex Himes is a leading provider of healthcare technology solutions in the UAE, offering electronic health record systems, medical billing and revenue cycle management software.

The company has served the healthcare industry for over 38 years and supports a customer base of more than 400 clients — hospitals, clinics and pharmacies across the UAE.

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The challenge

Demand for digital healthcare solutions in the region kept growing, and the infrastructure underneath the product could not keep pace.

Scaling the supporting infrastructure
As regional demand grew, scaling the platform behind the product became the constraint on taking on new customers.
Maintenance cost and resource drain
Rising maintenance costs and the people needed to run on-premise infrastructure restricted the company’s ability to accelerate disruption-driven innovation.
Sovereignty and compliance requirements
The business needed a cloud provider that could meet its innovation, expansion, data sovereignty and compliance requirements together.

The solution

Healthcare Cloud gave Simplex Himes a safe and dependable platform to scale its operations and deliver a better end-user experience — an end-to-end auditable cloud, fully compliant with regional regulations.

Healthcare Cloud · optimised EMR hosting
An optimised platform to host the EMR application and power operations for an expanding user base.
Dynamically scalable architecture
State-of-the-art architecture that grows with the customer base instead of ahead of a purchase order.
Automated backup and disaster recovery
Value-added continuity services included, with round-the-clock support behind them.
Auditable compliance posture
Evidence available end to end, mapped to regional healthcare regulation.

The result was continuous service for a growing user base — without the upgrade cycle that used to sit between the company and its roadmap.

The result

By leveraging Healthcare Cloud, Simplex Himes was able to:

Significantly cut IT maintenance and upgrade costs
Let customers securely store and access sensitive patient data anywhere, at any time
Enhance operational efficiencies across the business value chain
Simplify the storage and management of EMR applications
Deliver reliable, continuous service with automated backups, disaster recovery and round-the-clock support
Provide increasingly personalised solutions to its customers
Empower customers to improve patient outcomes and experiences
Accelerate disruption-driven innovation
Expand its customer base seamlessly

Testimonial

“Healthcare Cloud has been a game-changer for our business. After-sales support is top-notch, providing reliable customer service and expert guidance every step of the way. We are now able to securely store and manage sensitive healthcare data, while delivering personalised solutions to our clients and improving patient outcomes. We have streamlined our operations, reduced costs, and accelerated innovation.”
Rahul Biswas · Sr Application Specialist · Intuit Micro Technology, Simplex Himes
Why the platform fit

Data centres in Abu Dhabi, Dubai, Saudi Arabia and Bahrain, secure regulatory-compliant infrastructure, and a single-window platform for independent software vendors and digital solutions providers — scale without managing complex and expensive IT infrastructure. See data residencyand theTrust Centre.

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